1569 Sherman Ave  Suite 200

Evanston, IL 60201    

Phone: 224-307-4150

All customers are good customers.  All freight is good freight.  Wrong.  Very wrong.  We all know the customers we suspect cost more to service than the revenue they generate.  The natural fear of losing a customer often outweighs the desire to understand their real profit equation. 


Martin-Braack has extensive experience successfully analyzing specific customer profitability, and turning marginal customers into profit leaders.


  • Customer Profitability Assessment, Revenue and Service Cost
  • Price/Rate Planning and Negotiation
  • Contract Development and Risk Management
  • Customer Service Program Development and Implementation


CUSTOMER PROFITABILITY and CUSTOMER MANAGEMENT